Faulty handset, awesome assistance, commitment

My handset became faulty and many attempts to repair failed. After 2 months of being without a handset, lots of correspondence and many efforts to resolve, a lifesaver(or 2) has come to the fore. My handset were replaced with a M4 Aqua and upon request, my subscription reduced accordingly. This surely the highlight of a frustrating episode in the life of a Vodacom customer. This, together with the awesome service I got from one other employee, Rosa, has restored some faith in Vodacom, not only because of financial relief, but because of positive assistance and resolve after a real disappointing past 2 months without a handset. Thank you very much Sheryl(and all decision makers) for a final contribution, allowing for a happy ending. God bless.