Faulty handheld which is sent, receive the device, worst off than before.

<p>I TOOK OUT A CONTARCT, FOR SONY M4 AGUA DEVICE, WHICH WILL BE USED BY MY DAUGHTER, BECAUSE SHE WAS GOING TO START HIGH SCHOOL, THE PHONE WORK FOR A FEW MONTHS,THEN IT STOPPED WORKING, TOOK THE PHONE TO THE BRANCH CLOSE TO ME, WHICH WAS BAYWEST MALL, IN PORT ELIZABETH, A WEEK LATER I WAS PHONED SAYING I COULD FETCH THE PHONE. ON ARRIVAL , THE CONSULTANT NOTICED THEY MADE A MISTAKE, AND THE DEVICE WAS SOMEONE ELSE DEVICE. WHEN I FINALLY GOT MY DEVICE BACK, IT WAS REPLACED WITH SAME MODEL PHONE, BUT A FLILPPEN OLD ONE WHICH WAS PROBABLY LYING IN THE WORKSHOP FOR YEARS, THE DEVICE LOOK LIKE SOMEONE HAD BREAKFEAST ON IT. MY DEVICE HAD NOT ONE SCRATCH ONE. VODACOM THEN SEND THAT DEVICE BACK TO JHB, I THEN WAITED FOUR MONTHS FOR THE DEVICE, WHICH I HAD TAKEN FOR MY DAUGTHER TO USE FOR SCHOOL, WHICH START IN JANAURY, AND IT WAS HANDED IN THE WEEK BEFORE SCHOOL STARTED. I EVENTAULLY EXCEPRTED THE PHONED , SINCE THEN THIS DEVICE HAS BEEN TO VODACOM 5 TIMES NOW, THE FIRST TIME VODACOM SAID THEY REPLACED THE PC BOARD, THE SECOND TIME WAS SOFTWARE, THEN THE PC BOARD AGAIN, THEN THE BACK WAS REPLACED, SOFTWARE AGAIN. THE CONSULTANTS IS SO FLIPPEN RUDE, BECAUSE IM THERE EVERY SECOND DAY, TO RETURN THE DEVICE. IN 3 WEEKS I RETURNED THE DEVICE 3TIMES .MY DAUGHTER WAS SONY FAN, AND SONY KNOW THAT PHONED WAS FAULTY, WE WILL NEVER BUY SONY AND AGAIN, AND VODACOM JUST LOST A CUSTOMER. ALL I ASK FOR A NEW PHONE, OR A NEW DEVICE WHICH IS EVCULANT TO ONE WE HAD. NEXT TIME I WILL MAKE SURE THAT I WILL CHOOSE THE CORRECT SERVICE PROVIDE, AND DEFINITELY NOT A SONY AGAIN.</p>