Faulty device, vodacom.

I recieved a call on the 1st of June regarding my contract upgrade. If which I upgraded both of my numbers to the exact same device and the exact same contract. The salesman reassured me there won't be any other costs as both the contracts had come to an end. On the 3rd of June our phones arrived. 1 worked wonderfully and the other is faulty. We took it in on the 4th day of having the device to vodacom greenstone. They took the device in to "repair" it, they kept it for a week and a half and gave it back to us in the exact same condition we gave it to them. We then took it back to them and spent an entire Sunday trying to sort it out of which they blankly said they cannot help us and gave us the number of vodacom direct. I called and booked the device in to be collected and the contract reversed, they assured me they'd collect on Thursday. Nobody called or collected on Thursday. So I called again on Thursday booked it in again and they promised collection the following Monday. That Monday I recieved a call saying they were not collecting the device as it was out of the 7 day warranty period (but we sent it in on the 4th day!) I explained my story yet again to the lady and she promised to sort it out. Nothing was done, I then called again and booked it in again I am currently waiting for them to collect this faulty device for the third time. I have the paper to prove I sent the phone in on the 4th day. I have all the call logs between vodacom and I.

Ontop of this I'm being billed differently for the 2 exact same contracts. One is being billed R50 for insurance and the other is being billed R70 for insurance. The faulty one is still being billed for the previous device as apparently the contract was not finished even though we were ensured it was and the upgrade could be done flawlessly.

It had now been a month and a half of not having this device. It has been 2 months of being billed as they've already taken it out of my account! I honestly am at my wits end and I've contacted probably the entire vodacom company and nobody has been able to help. So I've resorted to this platform to hopefully get a response.