Faulty device now lost after collection.

These are the links to my two previous complaints:<br> http://hellopeter.com/vodacom/complaints/faulty-device-not-collected-***<br> http://hellopeter.com/vodacom/complaints/still-no-collection-***<br> <br> So, RAM managed to collect the faulty device on Monday 29th. <br> After numerous phone calls during last week to get a replacement, I am worse off now than when I started. I received a call from RAM couriers (Frans) on Friday afternoon the 4th. RAM has no idea where the faulty device is, yet I have evidence that they did collect it. The faulty device is now lost and I can't get a replacement before Vodacom receives the faulty.<br> <br> Vodacom doesn't follow-up and expect me to deal with RAM. The Vodacom head-office is absolutely useless - so many people have been involved with my complaint, yet nothing has been done, and nobody has been held accountable. My hands are chopped off and I will be seeing my lawyer today.<br> <br>