Faulty device not collected.

Last week I did an online upgrade for an Asus T100 Tablet. I received the device on Tuesday in a faulty condition. After speaking to Nadine, she informed me that it will take 7 - 14 days for it to be collected and replaced. Today is day 7 of waiting and still no word or collection from them.<br> <br> I offered to return the faulty device myself, but was informed that it's against company policy. If a new device can be delivered in 2 working days, why wait 14 days for a faulty device to be collected? This is pathetic really..