Faulty device given and reported within 14 days - Zero Assistance from Vodacom to correct this situation

#vodacom I am beyond disgusted in your services. Pavashnee Moodley, the Floor Manager in the Upgrades Department was supposed to resolve the problem that my fiance received a faulty handset with his upgrade. He made them aware of this problem immediately upon finding out and now they turned around today and said - sorry - NONE of their consultants including Pavashnee Moodley logged the fault so it is over the 14 days (which it is actually NOT because it's only been 13 days). Their Customer Consultants don't give out references numbers and tell you to just use your I.D or cell number as the reference - DON'T be fooled - this is complete nonsense. Vodacom Online deliver faulty products and then delay and deny - once again making it the customer's problem. Is this seriously the service that loyal customers have to accept????????