1 reviews | Active since Nov 2012
<p>Good day<br />REPAIR ***<br />PART NO: MG482AA/ATEL<br />EQUIPMENT DESCRIPTION : IPHONE 6 SILVER 16GB (5MP - ZD ********** 2)<br />SERIAL NO: SF17RQJEHG5MP<br />Please can you help me. I took out a Vodacom contract in October 2016 where I got a Iphone 6. December 2016 I went to the Istore Somerset West to hand in the phone for repairs as it does not want to charge. After almost 3 months of waiting I got a "replacement" device from Istore Centurion. A week later and the phone does not want to charge again. I went to Vodacom Wonderpark to test it for me and they say the device is faulty, but it was "repaired" a week back?? Now Vodacom wants to charge me to try and fix it again? What about my warranty on the phone??</p> <p>This is unacceptable as the phone was faulty from the beginning.<br />Please advice accordingly.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Charmain
As per our discussion, feedback has been provided.
Regards,
RJ
Best regards,
Dear Charmain
As per our discussion, feedback has been provided.
Regards,
RJ
Best regards,
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