Faulty Cell phone

I'm working construction at Kusile Power Station,staying temporary in Bronkorsrtspruit. <br> 12/03/16: I went to Vodashop in Alberton for a phone upgrade.I inserted the new SIM card, charged the phone to 100%.Next morning the phone was on 40% and hot.I had to leave for Bronkhorstspruit.14th:Battery again 40%,I phone Vodashop,talked to Norene,explain the problem and that I can't take it in,I work 6 to 6 every day,I know it must be within 7 days,ask if they can help me.My wife can return it on the 21st.15th She phone back-I must take out the SIM card before 7 days, bring it in on 22nd.17th-We took it out.22nd: Took phone in,they will test,let me know by Thursday 24th,nobody call.24th: I went to the shop, Norene was off, talk to Michelle, phon Vodacare, the OBF was rejected, they can't give me new phone.Michelle said Gareth will test it again, will phone on Sat. 26th: +-14:00, I phone,Michelle not in, talk to Norene,Gareth not in;she phone back 3 times,ask if she can come back on Sun, 7th. I will come.27th-Gareth not in she can't help me. Phoned Michelle, then Vodacare,only help me on Monday. I'm leaving early Monday for 3 weeks.I need new phone today or cancel.Can only let me know 29th