1 reviews | Active since Sept 2014
Faulty Broadband router
<p>We are a security company that support trucks with there cargo. We on standby 24/7 and we need the voip lines on the router. Vodacom had establis that the router is faulty. and need to be replaced.</p> <p>I have been trying to fix this problem since the 20 Jan 2017. 3 people has phoned last week asking for direction. On the 7th I was told that the unit was delivered to me. I am still waiting. I have contacted a Pravir Shah at various times but get told that he will look into it.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The router has been sorted out. But the 2 voip lines are still faulty. They ring out at the same time and when we answer the one line the other line is dead. I have been complaning about it since the 23 Feb 2017. It is a huge problem as we are on emergency 24x7 call for trucks that are in trouble.
The router has been sorted out. But the 2 voip lines are still faulty. They ring out at the same time and when we answer the one line the other line is dead. I have been complaning about it since the 23 Feb 2017. It is a huge problem as we are on emergency 24x7 call for trucks that are in trouble.