Faulty Brand New Phone

<p>Faulty Brand New Phone</p> <p>Yesterday, on the 17th June 2016 I purchased a Samsung phone on 24 month contract. When I got home with the phone I noticed it has blots or screen imperfections underneath the display. It had black dots which at first glance only looked like air bubbles as a result of the protective plastic phones come in.</p> <p> </p> <p>On the very same day, I took the phone back to Vodacom Canal Walk and spoke to the Heinrich the manager. He refused to replace my phone with a new one despite the fact that this is a manufacturer fault on the phone. I am very upset because this has left me without a phone. And from what he is saying they may just repair my phone. I don’t want a repaired phone for R700 a month. I want a brand new phone.</p> <p> </p> <p>I don’t understand why he won’t replace the phone with a new one right away. I had only had the phone for a couple of hours when I handed it back it to him.</p>