Fault - Poor

on the 9th of June i received my bill from Vodacom, in that bill i saw there is a large amount due for the 1st of July, i investigated why and found that they charged me an insane amount for out of bundle Data, but i did not go out of bundle, i called vodacom data support and went through the usage days and compared them with the data updates i received via sms, the day i received the sms telling me i have ran out of data i immediately removed my mobile data usb from my laptop and didn't use it again until the new month , vodacom data confirmed this , there was a fault lodged for investigation on the same day (09/06/2015) , it is the 25/26 of June already and no one has come back to me , so far the payment is still set to go off which is based on a fault , looks like vodacom is keeping quite on the matter , i regret ever taking up any contract with vodacom , Poor system and assistance to their clients, i have spoken to at least 4 vodacom employees on the matter and none could tell me how they came up with the out of bundle issue, i'm awaiting vodacom's feedback