RM
Refilwe M
1 reviews | Active since Oct 2012
20 Oct 2022, 09:16
Fault Fibre
My Fibre service is down again. The device was installed in August 2022 and the problem keep reoccurring. In Sept 22 it went down and vodacom only fixed it end of September. Now it went off again on the 27th Oct and matter was reported and I am still waiting. I am flabbergasted by the level of service thy have no sense of urgency whatsoever. The customer service agents are useless I don't even understand why they have such a department because they add no value. Is this issue going to be an ongoing monthly problem?
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Replies (3)
Vodacom's replyOfficial
20 Oct 2022, 12:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Oct 2022, 12:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
RM
Refilwe M's updateReviewer Update
20 Oct 2022, 12:18I know you won't contact me, just send the technician to come fix this useless device. I am so fed up with your pathetic service delivery.
RM
Refilwe M's update20 Oct 2022, 12:18
Reviewer Update
I know you won't contact me, just send the technician to come fix this useless device. I am so fed up with your pathetic service delivery.
Vodacom's replyOfficial
28 Oct 2022, 09:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Fibre Escalations department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply28 Oct 2022, 09:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Fibre Escalations department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,