FAULS INFORMATION GIVEN TO CLIENT!!!!!!!!!

Item: Vodacom
Rating: 1
Author: Rachel T

I called vodacom constantly and was advice on my account I paid up my account called the 20th Dec @14:15 Consultant assisted advice account is PAID UP ACCOUNT IS ON 0 I CONFIRMED 3 TIMES WITH HER and will email me a PAID UP letter will take 24 to 38 Hours I confirmed my email and Current cell number 3 times. I waited till today 22nd Dec called and was informed NO ACCOUNT IS NOT PAID UP STAFF MEMBER GAVE ME WRONG INFORMATION ACCOUNT IS STILL BEHIND....... THIS IS NOT THE 1ST TIME HAPPENS TO ALOT OF CLIENTS AND I AM SO DISSAPOINTED THIS NEED TO BE TAKE UP IMMEDIATELY!!!!!!!

Helpful (0)

Replies (5)

Vodacom's replyOfficial

22 Dec 2023, 13:44

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply22 Dec 2023, 13:44

Official

Best regards,

Vodacom's replyOfficial

26 Dec 2023, 08:03

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that a paid up letter can only be issued if the full outstanding amount is paid.

Please call *** should you require any further assistance.

Regards Consumer Website Team

Best regards,

Vodacom's reply26 Dec 2023, 08:03

Official

Best regards,

Rachel T's updateReviewer Update

26 Dec 2023, 09:35

Please have a manager contact me because the agent **** and i want them to take action or els i wil go to sosial media and make proper noice about this this reply is not sufficient enough.

Rachel T's update26 Dec 2023, 09:35

Reviewer Update

Please have a manager contact me because the agent **** and i want them to take action or els i wil go to sosial media and make proper noice about this this reply is not sufficient enough.

Rachel T's updateReviewer Update

22 Jan 2024, 12:04

Im still waiting for feedback from them

Rachel T's update22 Jan 2024, 12:04

Reviewer Update

Im still waiting for feedback from them

Rachel T's updateReviewer Update

21 Feb 2024, 12:52

Im still waiting

Rachel T's update21 Feb 2024, 12:52

Reviewer Update

Im still waiting