HB
Heinrich B

1 reviews | Active since Feb 2017

20 Feb 2017, 09:51

Father is deceased and they cancel all lines!

<p>In January 2017 my father has passed away my cellphone contract however was on his name 2weeks before the end of January i requested cancellation of contracts from vodacom so i can get my number transferred to me and asked them waat has to be done the salesman at the branch i visited emailed them twice and we got no feedback (note i was ccsd in emails). 2 Weeks after this Vodacom went and cut all my lines without even notifying me and the one number i am using for my business so i am losing money everyday. I have contacted them hundreds of times they said i must pay cancellation of contract fee of R12000 whitch i understood to pay out the remainder of the contracts. Now for the last 2weeks i have been requesting them to just transfer the numbers with contracts to my name and i will continue paying the monthley contract fees so i atleast still get the minutes and data. I have emailed them ,called them, emailed a specific person (not allowed to mention the name) who works there and still no feedback. This is a simple matter of transfer of ownership and i am getting the ****test service ever!!!</p>

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Replies (1)
Vodacom
Vodacom's reply20 Feb 2017, 11:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team