FAST TO SELL BUT VERY POOR AFTER SERVICE

Vodacom service centre and Vodacom shop Carletonville service are poor! They can quickly sell a product, but can't help us to fix the problem why it's not working properly the last month. But stop paying for no service they will take you to court. The data router Account no B ********** , Sim card no ********** ********** 900583 , reported reference no A2-61MH-PCN1GQ (2 weeks ago). This router/ sim card is not working at all, after we phoned/ tested the router. Antenna on the router its self is solid red in colour. No internet connection at all! We have tested a other Vodacom router in the house by swopping sim cards- NO JOY!!! The other Vodacom router with sim card is working 100% , just one problem the data is finished on that router. So it's leaving us with no internet reception at home! The mentioned router with no internet we pay for 5mbps 30G day time and 30G owl time, stopped running. About a month ago it start loosing speed???? Running at 0.6mbps???? Paying for 5mbps! We tested the speed daily, something is wrong. Simcard or router in faulty! Vodacom sort out this problem ASAP! I'm sick and tired of wasting time on the phone and going to Vodacom Carletonville shop. We will stop paying for no service. We need this router ASAP !!!!