MH
Mark H
1 reviews | Active since Mar 2024
14 Mar 2024, 16:11
Fast Sales but No Service
I had Vodacom fibre installed in 2023. Whenever there is no internet service I call the help number and press the option number for assistance. I listen to the message "we are transferring your call to the next available consultant". Then, after 25 minutes the call is cut off and I have to call again only to experience the same thing
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Mar 2024, 07:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Mar 2024, 07:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MH
Mark H's updateReviewer Update
18 Mar 2024, 16:59Thank you for coming back to me Vodacom. I did eventually get through to a consultant who explained that there had been a breach on an undersea cable causing major problems for many internet users in SA so the Vodacom callcentre had been inundated with calls all day so the delay is understandable. They also called me later and advised that there are various other means to get through to them during high call volume times i.e. facebook, instagram, twitter etc.
MH
Mark H's update18 Mar 2024, 16:59
Reviewer Update
Thank you for coming back to me Vodacom. I did eventually get through to a consultant who explained that there had been a breach on an undersea cable causing major problems for many internet users in SA so the Vodacom callcentre had been inundated with calls all day so the delay is understandable. They also called me later and advised that there are various other means to get through to them during high call volume times i.e. facebook, instagram, twitter etc.