JG
Jai G
1 reviews | Active since Jan 2021
03 Jan 2021, 16:07
Fast in new sale - Worst in support service
Never seen such a bad support team like vodacom.
Logged a service request for relocation on mid of Nov. No Installation has been done till today. Waiting for them. They good at sending invoice even if you not using internet.
I must say don't expect a support service from them. They just sell product and forget customers.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Jan 2021, 17:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Jan 2021, 17:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JG
Jai G's updateReviewer Update
11 Jan 2021, 11:33Hi Vodacom Support team.
Really getting frustrated with your support on relocation.
See its been 2 months. The original request logged. If you cant handle it . Just indicate I will request for cancellation of fiber. I have been trying to chase you guys and you keep on closing old request and creating new. The quotation has been approved and waiting for connection to be set up now since last month.
Regards,
Jai
Really getting frustrated with your support on relocation.
See its been 2 months. The original request logged. If you cant handle it . Just indicate I will request for cancellation of fiber. I have been trying to chase you guys and you keep on closing old request and creating new. The quotation has been approved and waiting for connection to be set up now since last month.
Regards,
Jai
JG
Jai G's update11 Jan 2021, 11:33
Reviewer Update
Hi Vodacom Support team.
Really getting frustrated with your support on relocation.
See its been 2 months. The original request logged. If you cant handle it . Just indicate I will request for cancellation of fiber. I have been trying to chase you guys and you keep on closing old request and creating new. The quotation has been approved and waiting for connection to be set up now since last month.
Regards,
Jai
Really getting frustrated with your support on relocation.
See its been 2 months. The original request logged. If you cant handle it . Just indicate I will request for cancellation of fiber. I have been trying to chase you guys and you keep on closing old request and creating new. The quotation has been approved and waiting for connection to be set up now since last month.
Regards,
Jai