Farcical Customer Service

<p>I recovered my Vodacom number which had been deleted whilst I was away in the UK for a year. I undertook the process at the Vodacom branch in Deville Centre in Durbanville on the 09th January 2017.</p> <p>The number is active and able to receive calls but I have been unable to load airtime or data so in effect the number is useless. I have been to the Deville branch at least 6 times to try and sort the problem out (service request number - INC ********** ). Admittedly the in-branch staff have been very helpful but seem to be receiving zero support from Vodacom in solving this problem.</p> <p>It has now been two weeks that this problem is ongoing and I have been passed from pillar to post with no one willing to assist me. It beggars belief that a multinational company such as this has such appalling customer service.</p> <p>At this point all I want is for Vodacom to load enough airtime for me to be able to send the necessary SMS to port away from this shambles of a company to one of the competitors. I have been with Vodacom for over 10 years and really did not want to leave but they have literally left me no choice.</p> <p>I cannot stress strongly enough how disappointed I am with the service. It has gone beyond anger to pure disbelief that a company would have such little regard for their customers. The issue has been escalated but it appears every single person who has had anything to do with my service request is either *********** or does not care enough to look into it. Which of the two is it? Honestly, I am not asking facetiously, I am genuinely curious.</p>