HD
Heidi D
1 reviews | Active since Dec 2012
28 Oct 2015, 11:21
Fantatic Service
There were additional charges on my proposed bill, and I tried to contact the Accounts department via chat. It kept cutting out. Mr Andrews phoned me as he saw I had problems with the site. Then he helped me with my account and mentioned that he will escalate the query.<br> It hasn't been 24 hours later and I received a credit note and the extra contract amount has been removed. <br> <br> Mr Andrews is a wonderful consultant and he deserves all the praise. Thank you Mr Andrews for excellent service and ensuring that I don't have to struggle with incorrect billing.
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Vodacom's replyOfficial
28 Oct 2015, 15:08Hello Arquenniel,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to Deon's management for the necessary reward and recognition.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to Deon's management for the necessary reward and recognition.
Regards
Consumer Website Team
Best regards,
Vodacom's reply28 Oct 2015, 15:08
Official
Hello Arquenniel,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to Deon's management for the necessary reward and recognition.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to Deon's management for the necessary reward and recognition.
Regards
Consumer Website Team
Best regards,