1 reviews | Active since Mar 2009
Fantastic Turnaround from angry to happy
I have been having a lousy few days and this morning was made worse when i realised that I mysteriously lost all my airtime that I loaded the other day.
Upon phoning Vodacom I spoke to Wasim (I hope that the spelling is correct), who advised that it was a subscription service. He offered to block it and refunded the money to me . He was professional and friendly and managed to turn around what I thought would be a fight into a positive experience.
Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team