MW
Malcolm W

1 reviews | Active since Apr 2013

30 Jun 2015, 18:35

Fantastic Service

I would just like to compliment Call Centre Supervisor Pauline Chauke, for the excellent service. On 29th June there was a ********** sim swop attempt on one of my contract's. I contacted the call centre and as usual got the run around. I requested to speak to a supervisor. Pauline responded, I was not an easy client to work with but she responded magnificently. She kept on the case throughout the day and resolved the issue.<br> she went way Above and Beyond the Call of Duty to resolve the issue. She is a star in your organisation.<br> Thank you Pauline.<br> <br>

0
Replies (1)
Vodacom
Vodacom's reply01 Jul 2015, 08:33
Official
Hello malwebb,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this.Your compliment will be forwarded to Pauline's line management for reward & recognition.

Warm regards
Consumer Website Team