MG
Marle G

1 reviews | Active since Mar 2009

08 Nov 2019, 09:10

Fantastic Customer Service

It's not often that service consultants are praised for the work that they do, but today is different. I want to thank Sandra Chetty from the Vodacom Cancellations department for her outstanding customer service. She helped me cancel contracts I'm not using as well as gave me fantastic deals on migrating to cheaper data plans. I'm saving a lot of money due to her persistence in helping me obtain the best possible deal. I've been a loyal Vodacom subscriber since their inception and I'll continue to be such a customer if Vodacom retains people like Sandra. I appreciate being seen as a valued member and being treated as such.

Well done Sandra :) I hope your department sees this review and rewards you accordingly. You are a star!

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Replies (1)
Vodacom
Vodacom's reply08 Nov 2019, 09:29
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team