Family topup airtime ******* by VodacomS

Item: Vodacom
Rating: 1
Author: Singatwa D

I have my sons family topup linked to my account. This year he has not taken his phone to boarding school and is thus accumulating a lot of airtime. Vodacom does not credit his airtime beyond R1200.00 but they continue adding his fixed monthly airtime charges to my account. I pay for airtime that they take away. WHAT AM I PAYING FOR, WHAT GIVES THEM A RIGHT TO HOLD BACK MY AIRTIME CREDITS

Helpful (0)

Replies (3)

Vodacom's replyOfficial

06 Apr 2018, 16:23

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply06 Apr 2018, 16:23

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Singatwa D's updateReviewer Update

12 Apr 2018, 15:11

A week later I'm still waiting for a consultant to call me. Loosing patience

Singatwa D's update12 Apr 2018, 15:11

Reviewer Update

A week later I'm still waiting for a consultant to call me. Loosing patience

Vodacom's replyOfficial

16 Apr 2018, 11:44

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic

Vodacom's reply16 Apr 2018, 11:44

Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic