FAMILY SHARE NOT WORKING

BAD SERVICE VODACOM!!!!the family share contract on our account DOES NOT WORK...for 3 weeks we are TOLD TO WAIT!!!!IT WILL BE SORTED OUT...every time you phone or send an e mail you get another answer BECAUSE NOBODY KNOWS WHY IT IS NOT WORKING....we were told last week to wait till today.our request is now at TECHNICAL DEPT. IT IS STILL NOT SORTED...WE KEEP ON PHONING...we are told by customer care today to just WAIT??????? online on vodacom site the technical option is also not working WHY IS VODACOM SO BAD ????the customer care is un educated,non existing .they keep you on the line for an hour....and then respond sorry we dont know????? I am so sick of vodacom BAD SERVICE we had to drive in april from meyerton to vodaworld in midrand to get this contract upgraded BECAUSE ACCORDING TO THE VODASHOP THEY WERE WAITING FOR THE TECHNICAL DEPT.....so we had to take off work to upgrade!!!!!!now we CANNOT USE OUR FAMILY SHARE on the same stupit contract...so what now!?????!?!?WE ARE SITTING WITH A HUGE EXPENSIVE VODACOM CONTRACT PLUS EXTRAS!!!!!!my bill is over R3000 at vodacom BUT WE CANNOT USE IT!!!!!!!