Family Crisis time - Vodacom Useless

<p>Having lost both our parents unexpectedly last month, I am trying to help my brother move his Vodacom Account from my fathers name to his own so I can ve sure he will at least have that sorted out.</p> <p>We started this process on 10 May, having handed in soft copies, hard copies etc of death certificates, IDs, bank statements, Proof of 1000 things etc etc., y own, my parents, my brothers'. And where are we now? Nowhere. Have been back at least 5 times, each time it is a different issue. Approval, due diligence ...The latest one is an executor letter from the investment firm.</p> <p> </p> <p>Thanks Vodacom for making a terrible time even more frustrating! How can this be so complicated??</p>