Falsifying information at the credit bureau.

I demand my name be removed from the credit bureau. I picked up that my name was on my credit report that Vodacom reported that on October, November and December 2024 I did not pay my installment. This was very strange because this was impossible with Vodacom. On one month they will suspend their services. When I lodge the dispute with the proof of payment. I was referred back to Vodacom to resolved.

At first Vodacom promised to resolve. few weeks when I follow up, Vodacom requested more time. After more than a month a agent who seems to be lost suggested that I should remove myself from the credit bureau of which was very strange. I asked the agent how can I remove myself on something I didn't put myself in a first place? Then they promised to resolve. It's now more than three months Vodacom hasn't resolve this issue. I demand my name be remove from the credit bureau.