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Nosi N

1 reviews | Active since Jan 2017

10 Jan 2017, 13:25

Falsified Upgrade by Vodacom Agent in Brooklyn, Pretoria

<p>So vodacom decides to upgrade a user with an iPhone7 using my number. 30th December i spent the whole morning phoning around trying to report the matter. Finally i got a reference and was told to send my affidavit together with my ID copy explaining what had happened (to ********** which i did. ON the 5th of January 2017 i had to send another email asking if anyone was dealing with the matter. No one has come to me but instead i get a statement, now owing R2000+</p> <p>oroginal contract = R129 p/m</p> <p>falsified contract = R1079 p/m</p> <p> </p> <p>This is the worst service i have received from the company. I went as far as calling their finance department letting them know that my account will be in arrears because i will keep reversing this money untill this matter is sorted.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Jan 2017, 14:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team