ZM
Zintle M

1 reviews | Active since Jul 2018

30 Jul 2018, 14:16

Falsified subscription Charges on upgraded Contract

I would like to launch a complaint regarding my subscription charges for my number. I upgraded in May 2018 for a deal that included + additional 1GB data pm for 24 months and I just realized that I am actually charged 50% on it. But the catalogue does not specify that it at a discount not free. I even asked the consultant at the fourways mall Vodacom and he had confirmed that it was free. I would like to have this rectified because Vodacom cannot falsify information about the deals provided. It is unacceptable.

After I complained and called the consultant at the store he admitted to the fact that they as consultants thought it was free however now vodacom told them its not free. so That's why I am being charged. when I escalated the matter he then denies that he said it. he says he told me on the day of the contract that this was to be paid for.

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Replies (1)
Vodacom
Vodacom's reply30 Jul 2018, 14:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team