GM
Gladwell M

1 reviews | Active since Jul 2013

14 May 2016, 11:38

#falsepromotionsmustfall #vodacom

So on the 5th of May 2016 I receive a promotional SMS from Vodacom stating that "Get 10x your data every time you buy a 100MB daily bundle! That's 1GB absolutely free for a day with every 100MB at R10. Dial *111*43# to buy, offer expires 04-06-2016." So I pruchased the 100MB for the first 2 times and the 1GB was loaded in my account. Now on the 13th May 2016 I bought the 100MB expecting my 1GB as it is not yet 04-06-2016, the promotion is still on. To my suprise this time around, the 1GB was not loaded. I called to inquire what the problem was only for their call center agents to tell me that I should receive an SMS first before the purchase. I told them i had purchased twice before and there were no issues i even read the SMS out to them which states clearly that every time I purchase 100MB I will receive a 1GB, offer ends 4th of June. They still insisted that i need to receive an SMS first. Why did they send me the SMS if there is no such? Advise for all users out there, don't fall for this **** from Vodacom, they just want you to buy the 100MB, forget the 1GB you may not receive it. This company is not to be trusted. I have an SMS to prove their false claims

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Replies (1)
Vodacom
Vodacom's reply15 May 2016, 03:52
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards Vodacom Consumer Website Team