Falsely identified "suspected *********"

<p>Vodacom 4u Southgate Mall's representatives named Errol and the manager Madelaide falsely identified my daughter as a ********* against my account and heres how. I had app**** for a contract on friday the 17th of February 2017 and my daughter had accompanied me for her to select the phone and package that she would like. This was after our online application with Vodacom Direct was to no avail and upon calling to find out about progress we were told to apply in store which we did. On Saturday the 18th of February i reported to the store to check the progress of fridays application as my consent was required to authorize the application i had made with my daughter the previous day as the phone was a gift to her with Errol as our consultant. My daughter reported to the store today monday the 20th of February 2017 and as she was awaiting to be assisted by Errol as he was busy with another client, he informs the manager Madelaide of my daughters presence and a different consultant was instructed to ask for a security guard for SouthGate Mall to escort my daughter to a holding sell for imprisonment. Upon arrival of the security guard, Madelaide informs my daughter that asking if she is at the store to collect an iPhone 7 and my daughter confirms this and Madelaide says loudly as a form of embarrassment to my daughter that "please follow the security guard to the control offices as this is a case of *****" and when my daughter asks for an explanation she is instructed to just report to the control office with the security guard and that all will be explained at the offices. My daughter followed suit with this request without resisting arrest as she was not guilty and she sat in a holding cell like a prisoner for almost an hour of her life that could have been dedicated to her studies as she had to be in class on campus during that period. Errol reports to her cells almost an hour later of her imprisonmemt and shifts the blame to Madelaide by saying "im sorry on my managers behalf for this inconvinoence. You know white people and how they are when they see black people. You know how hard headed white people can be" and on our way back to the Vodacom 4U store where i was awaiting my daughter after being furious from hearing about how she has been imprisoned and being held captive like a ******** for committing ***** against me for an application that we were both present for and an application of which my consent was given, i obviously and mandatorily stormed to their store. Errol dashed to the toilet while accompanying my daughter back to the offices and he remained there for 15 minutes while we were at the store which shows convinience for the fire that he has just erupted and the lawsuit that is to follow not only against Errol and Madelaide but the entire Vodacom 4U franchise establishment. Once at the store, Madelaide refused to speak to me and clarify because she was obviously aware of the false identification of my daughter and the "case of *****" as she mentions after refusing to speak to me that she had called the bank and all the documentation is correct and no error had occured which means her ***** accusation and precautions thereof were FALSE and an act of misdemeanor and deformation of my character and of my daughter. This is a strong legal case of which my lawyers have already been informed of this lawsuit. Errol admitted that he false identified my daughter and confused her with another client that actually commited ***** which is simply unacceptable and appalling to say the least. He then went on to admit that our application was not a ***** as he had assumed because he "forgot" that my daughter was with me for the application and given consent to report on monday to select a phone and package. Which means extreme measures like deformation of character and false inprisonment towards my 21 year old daughter who was traimatised at such an ordeal. I demanded emails from Madelaide and Errol explaining their errors and apologies and crimes comitted against me and my daughter and have the emails on my server as proof. I am fuming no words can explain how my reputation has been tarnished and destroyed to ashes. I expect action from this company as an apology can never be enough !!!!!</p>