1 reviews | Active since Oct 2015
Falsely charged entertainment services
I was **********ly charged by Vodacom (or allowed to be charged) for an "entertainment" service for which I did not subscribe. At not stage did I receive something which was a clear quote including pricing for which I then agreed to pay. At no stage am I happy that Vodacom share my details for this to happen for 3rd parties. On the positive so far when I dialed 135 and reported it, the chap on the call was helpful and friendly and committed to stopping the service immediately and escalating it for a refund. I am therefore awaiting an update SMS from Vodacom confirming the service has stopped today 8 October. And then I am waiting for the refund within 7 days as promised (i.e. 15 October)
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
