Falsely billed for subscriptions

I discovered subscription fees on my monthly invoice. Upon investigation, Vodacom asserted that either I, as the account holder, or someone connected to my Wi-Fi (Vodacom data contract) had subscribed to certain services. This raises significant security concerns, suggesting that anyone connecting to my Wi-Fi can freely subscribe to services for which I would be held liable.

It is alarming that such a security issue exists without any explicit clause in the contract notifying me of this risk. Furthermore, Vodacom claims that Smart Technology and Telecoming are third-party service providers for which I am being billed. However, Smart Technology has confirmed via email that they have no record of any subscriptions under my name and have not billed me for any services.

Despite this, Vodacom failed to provide me with the contact details for Telecoming, hindering my ability to address the issue directly with them. I requested an itemized billing statement from Vodacom to validate the charges and prove the involvement of these third-party services. However, when checking the app for itemized billing, no data was available.

Upon contacting Vodacom, I was informed that their itemized billing only reflects "Purchased content" without breaking down the amounts or stating the service provider, making it impossible to substantiate Smart Technology's billing for their services. This lack of transparency poses a significant challenge as I am unable to prove the legitimacy of these charges.

As a customer, I find it perplexing that Vodacom cannot provide evidence of the third-party services I am being billed for, leaving me in a precarious situation. I have thoroughly checked all devices connected to the household Wi-Fi using the number Vodacom provided me *135*997#, and no one has subscribed to the mentioned providers. As a result, I'm unable to cancel the mentioned subscriptions, resulting in ongoing daily charges. This is completely unfair and causes undue stress.