Falsely advertising online promotions

Good day,

I'm writing this email as a last resort for further assistance and guidance regarding a newly opened contract and upgrade on my Vodacom Contract.

I have escalated the request to Vodacom latterly every single day, I have written a review on Hello Peter 3x already yet still no feedback or assistance received by Vodacom and management as to resolve the issue. I have also given sufficient time, yet nothing gets resolved neither am I contacted even though I have called in daily and escalated the issue how many times already.

It has gone as far as me now having to go to the Ombudsman for further assistance in resolving the matter.

I have a existing contract with Vodacom, I was able to upgrade the package whereby I had done the application via Vodacom Online Sales.

I upgrade my package to the below and also decided to take out a new contract of the same below as well. This would have been the same package (2 devices) same package deals place on the 10th December 2024.

Samsung Galaxy A55 256GB 5G + 30GB DATA X 1 - (C) + 1GB VID TKT X 3 + Galaxy Watch 6 40MM BT @ R499 PM (R266 Finance + R233 Sub on RED 650MB 50min (36 Months)

Sales quote No: (New contract) VODACOMONLIN-*** And the upgrade order no ***

I received the phones only roughly 2-3 days later, however I did not receive the Samsung Galaxy Watch 6 for both devices, neither did I receive the R2000 Samsung vouchers as advertised or opted in for.

I therefore made contact with Vodacom asking when I will receive the balance of the packages, only to be shunted around from pillar to post, for the Vodacom Sales persons to advise the can see the deals I took does include the watch and voucher, however could not advise why these were not sent to me.

All the said above was escalated through to Vodacom however due to no feedback received I decided to cancel the contracts as the devices or promotional items were not provided as advertised.

I therefore requested the devices be collected, a few days later the one device (upgrade) was collected, however Ram Couriers refused to take back the second device saying it was a different order somebody else would collect, which I was lead to understand it was Skynet.

I have called in almost 4-5 days now as still nobody has collected the device.

Once the 14 day period has lapsed I will no longer pay the Vodacom account and will not be help responsible or liable for the device.

Vodacom have not only disappointed me but also falsely advertising promotions done online on their own website. I have requested that either the right promotional items be sent to rectify or have the contracts cancelled and will no longer do business with Vodacom. Bearing in mind these are 2 devices (new contract and an upgrade over 36 months on each device)

By right as per pictures (screenshots & the online quote) all state the items I was to receive should be provided to me as per my quotes/orders.

I am very disappointed that nobody I have contacted could help me resolve the issue, even speaking to different people daily. I left a complaint (on Hello Peter) 3 x now with no further feedback either.

I will now be forced into a position whereby my payments will now also be affected as I will reverse the debit orders and can go to the extent of being handed over to the lawyers and even then I will refuse to pay until such time I get what I paid for or agreed on.

This same post will be replaced on Hello Peter as well as my complaint is unfairly handled and keeps falling on deaf ears.

I also will go to social media to show what type of service Vodacom provide new and existing customers.

Not only were these devices gifts for Christmas which now will not be given again thanks to Vodacom and their *********** Services and staff.

I am fed up as I can't even get Vodacom to collect a simple phone and return the device for either a refund or to get the items I ordered or wanted.

I was advised by Vodacom that the deals had to be purchased off the Samsung Members app which I dully did and got feedback when trying to claim the vouchers that the Samsung Galaxy A55's were not on promotion to receive the voucher or watch on each of the package deals.

This is not how we do business and Vodacom should be help accountable in resolving the issue or complaint.

I expect the device to be collected (new contract and refunded or the correct deals to be sent me) with some sort of compensation for the inconvenience and frustration Vodacom online have caused me and my family. Both sales order details provided below as well as all my personal information:

S-*** S-*** Account No: I-*** ND Briel ID No: *** Contract No: ***

Please can I have urgent feedback and please get somebody to contact me ASAP.

Thank you.

Kind regards, Nicoline Briel