LM
Lerato M
1 reviews | Active since Jan 2022
03 Jan 2022, 18:21
Falsely accused of overcommitment .
I had an account with Vodacom, I lost my job and could not pay for a few months. My monthly instalment was 1000 a month.
A few months later I got a job and paid it off in full. The total I paid off in full is R19444. Today I went to my bank requesting an overdraft and it was rejected because Vodacom says on ITs I owe them R19444 a month while the amount is fully paid and I have proof of settlement. This means on ITs I am seen as over committed while in reality I don’t owe them. Please help me Peter.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
04 Jan 2022, 07:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2022, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
LM
Lerato M's updateReviewer Update
04 Jan 2022, 20:04Hello Vodacom
Kindly tell me of a specific time when you will call me to fix the problem, so that I open my phone - because all other hours I am working and my phone is off.
I should not wait this long when I have settled the account. Please tell me the time and I will be available to answer your call.
Regards
Kindly tell me of a specific time when you will call me to fix the problem, so that I open my phone - because all other hours I am working and my phone is off.
I should not wait this long when I have settled the account. Please tell me the time and I will be available to answer your call.
Regards
LM
Lerato M's update04 Jan 2022, 20:04
Reviewer Update
Hello Vodacom
Kindly tell me of a specific time when you will call me to fix the problem, so that I open my phone - because all other hours I am working and my phone is off.
I should not wait this long when I have settled the account. Please tell me the time and I will be available to answer your call.
Regards
Kindly tell me of a specific time when you will call me to fix the problem, so that I open my phone - because all other hours I am working and my phone is off.
I should not wait this long when I have settled the account. Please tell me the time and I will be available to answer your call.
Regards
Vodacom's replyOfficial
05 Jan 2022, 09:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that an ITC update was sent to the relevant bureaus and can take within 7-14 working days.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply05 Jan 2022, 09:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that an ITC update was sent to the relevant bureaus and can take within 7-14 working days.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
LM
Lerato M's updateReviewer Update
05 Jan 2022, 20:54Dear Vodacom
Thank you so much for your quick response. Will you kindly send me proof correction of the error as soon as it is fixed.
Regards
Lerato
Thank you so much for your quick response. Will you kindly send me proof correction of the error as soon as it is fixed.
Regards
Lerato
LM
Lerato M's update05 Jan 2022, 20:54
Reviewer Update
Dear Vodacom
Thank you so much for your quick response. Will you kindly send me proof correction of the error as soon as it is fixed.
Regards
Lerato
Thank you so much for your quick response. Will you kindly send me proof correction of the error as soon as it is fixed.
Regards
Lerato