SJ
Sole J
1 reviews | Active since Feb 2022
10 Feb 2022, 14:45
False/Incorrect prices advertised
Theft!
I received an email from Vodacom as confirmation of my online upgrade on 16 January.
At the end of January, expecting my cost per month to be R529 as per the confirmation email, I noticed that I would be debited for the amount of R858.99 instead! As you can imagine, I was really shocked as this is not the amount I was quoted and agreed to. This comes down to false advertising and theft by Vodacom! Please can you rectify this on my account and adjust the cost down to the amount of R529 per month!
A price advertised and accepted is what should be paid. Not a different price! Vodacom should not be allowed to just take an amount off my account which was not agreed to - that is theft!
I have called your customer service line for assistance who advised that I should personally escalate this matter to this email address. *** A gentleman called Lennon has stopped communicating with me via email and basically has said that Vodacom T&C's state that they can cancel the upgrade, collect the phone and credit me for my expenses. Really? So... basically your terms and conditions state that it is okay for Vodacom to advertise incorrect prices and then ***** from a consumer by billing them a different price? Are you also going to credit me for the expensive cover I purchased for a phone you are taking back?
Please sort this out as a matter of urgency.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
11 Feb 2022, 07:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Feb 2022, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Feb 2022, 17:53 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that our records indicate that you have been in contact with our Social Media Team and they busy assisting. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Feb 2022, 17:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that our records indicate that you have been in contact with our Social Media Team and they busy assisting. Regards Consumer Website Team
Best regards,
SJ
Sole J's updateReviewer Update
23 Feb 2022, 12:55Thank you for the reply - your social media team have not been able to assist me and after numerous requests to be contacted directly instead, I am still waiting...
Please can this be arranged urgently?
Please can this be arranged urgently?
SJ
Sole J's update23 Feb 2022, 12:55
Reviewer Update
Thank you for the reply - your social media team have not been able to assist me and after numerous requests to be contacted directly instead, I am still waiting...
Please can this be arranged urgently?
Please can this be arranged urgently?
SJ
Sole J's updateReviewer Update
23 Feb 2022, 14:48And now I receive an email: Dear ...
Your ticket - Fwd: Upgrade Confirmation - has been closed.
We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.
Sincerely,
Vodacom Online Support Team
This was not resolved and I am stuck paying an amount that I never agreed to.
Again, please can I be contacted directly with a resolve?
Your ticket - Fwd: Upgrade Confirmation - has been closed.
We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.
Sincerely,
Vodacom Online Support Team
This was not resolved and I am stuck paying an amount that I never agreed to.
Again, please can I be contacted directly with a resolve?
SJ
Sole J's update23 Feb 2022, 14:48
Reviewer Update
And now I receive an email: Dear ...
Your ticket - Fwd: Upgrade Confirmation - has been closed.
We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.
Sincerely,
Vodacom Online Support Team
This was not resolved and I am stuck paying an amount that I never agreed to.
Again, please can I be contacted directly with a resolve?
Your ticket - Fwd: Upgrade Confirmation - has been closed.
We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.
Sincerely,
Vodacom Online Support Team
This was not resolved and I am stuck paying an amount that I never agreed to.
Again, please can I be contacted directly with a resolve?
SJ
Sole J's updateReviewer Update
03 Mar 2022, 10:36Dear Vodacom... today is 3 March 2022 and I have still not received a call or any further feedback. This is the worst experience I have ever gone through and I really would like someone who is able to assist from your team to contact me directly. Your blanket copy and paste replies above mean absolutely nothing. Please be better.
SJ
Sole J's update03 Mar 2022, 10:36
Reviewer Update
Dear Vodacom... today is 3 March 2022 and I have still not received a call or any further feedback. This is the worst experience I have ever gone through and I really would like someone who is able to assist from your team to contact me directly. Your blanket copy and paste replies above mean absolutely nothing. Please be better.