False/incorrect information provided by Vodacom consultants

I called Vodacom today three times in a row and only assisted on the third call. My call was to get my lost phone blacklisted and obtain ITC number to be able to open police report, get the case no and submit the documents to insurance. 1st call the lady on the sounded like she doesn’t know what she was doing because I was desperate o stayed on the call to the end for me her the reference number which I never received. The 1st was at 11:45 and I waited until 12:45 that’s when I made my second call. On the 2nd call I explained what happened on my previous call the consultant apologised and assisted me and assured me I will receive an sms with the ITC ref number and while on the call I asked her to call out the ref number for me incase the sms gets delayed as I wa already at the police station. I wrote the number down and submitted all the documents to insurance and I was told the device is not black listed which makes the ITC number incorrect. I called again and was assisted by Buhle who confirmed that the phone was indeed not blacklisted, we continued with the process and I waited on the call until I receive the ITC ref number on my cell with her and I read out the sms and she confirmed that correct. I asked her to check if there previously provided ref number is showing on her end and she found nothing of that number. I am requesting the recording of the 1st and 2nd call I made which was around 10:45 and 12:58 which confirms the incorrect information I was provided with and the confirmation of my device been black listed. Should there be any delays in regard with my insurance claim due to the illiterate and *********** 2 consultants who assisted me Vodacom I am holding you accountable for that. I called in time and was delayed by your consultants which affected the time I was left with for my claim to be processed. I cannot scratch the police documents submitted that will be deemed as falsification of information putting my claim on jeopardy and well as the of the sergeant who assisted me at the police station. I need someone from the department to contact me and those 2 consultants fired surely I am not the one only who has experienced this. I was willing to renew my contract with you but due to the bad service and incompetence received o going back to another network provider