KB
Kevin B

1 reviews | Active since Feb 2016

30 Apr 2017, 15:22

False wasp subscription and Vodafone live

<p>I recently noticed my account bill was high, I found service content subscriptions for BITBOP, VIP games and money apps plus which I have never agreed or subscribed to (have cancelled) and Vodafone live bill which when I checked started 2 months ago at R25 then last month was more and this month R145. Again I have never agreed too, registered with or subscribed to any of this. (Again cancelled)</p> <p>How is it that this has happened??? I am the only person who uses or has access to my device/account or knows my passwords??? </p> <p>And the bill for this and previous months? </p> <p>It's obvious vodacom has security issues and or ******* employees for this to happen. </p> <p>(Family member had a ********** upgrade on her account) which was a nightmare to fix! </p> <p>Now this, I will be cancelling my contract with vodacom as soon as its finished. </p>

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Replies (1)
Vodacom
Vodacom's reply01 May 2017, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team