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Theo S

1 reviews | Active since Oct 2015

07 Feb 2018, 19:58

False Vodafone Live Subscription

I have been subscribes to Vodafone Live without me signing up for Vodafone Live, my January 2018 bill for this service is R179 which I queried but the call centre can’t tell me what it is for. My February 2018 bill so far is R69 for something that I didn’t sign up for, I have never been charged for this service but since December I am subscribed to this service, I say again without me agreeing to any subscription? I will cancel my debit order at the bank and will pay what I owe until this is resolved. I can’t wait for my contract to run out because I will be moving to MTN?

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Replies (3)
Vodacom
Vodacom's reply08 Feb 2018, 06:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

TS
Theo S's update11 Feb 2018, 15:36
Reviewer Update
I have received a sms from Vodacom stating that they will pass a credit for R166 but today I received my statement and guess what the amount is still on the invoice and NO credit was passed. Furthermore I see that the charges for February is also still ons the rise from R69 last week when I reported the problem to R79 today, what do they not understand. Vodacom also said that I need to go on to Vodafone Live and manage my subscriptions but when I do exactly what they say I need to do, the Vodafone Live website says that I DO NOT HAVE ANY ACTIVE subscriptions so please get your house In order. I will continue to write on this website until you guys have woken up. This is **************** and very ********* but I guess that is the company Vodacom became when Mr. Knott-Graig retired?
Vodacom
Vodacom's reply14 Feb 2018, 08:38
Official

Dear Theo,

We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.

Please note that a credit of R 189.96 Incl. VAT was passed on your account on the 09.02.2018 and it does reflect on your statement. I can confirm that the subscriptions have been cancelled when the matter was logged as per your reference ***.

I have credited the amount of R79.89 Inc. VAT which is on your current usage. This will reflect on your next month statement.

Once again apologies for the inconvenience caused.

Regards,
Vodacom Consumer Website Team

Best regards,