jC
jamie C
1 reviews | Active since Jul 2011
13 Dec 2016, 11:29
False upgrades
<p>I recently called the Vodacom contact centre asking them about my upgrade information. They advised me that i could upgrade early as it is Christmas and they are able to complete upgrades. I went into the Vodacom store and they are unable to do this. Why make me wait on the phone and get all my inforamtion ready only to travel all the way to the store to tell me that they cant. I am sure that MTN or Cell C wont do this when i decide to take their service. Thanks Vodacom</p>
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Dec 2016, 12:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2016, 12:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
jC
jamie C's updateReviewer Update
13 Dec 2016, 13:30No one has called
jC
jamie C's update13 Dec 2016, 13:30
Reviewer Update
No one has called