1 reviews | Active since Oct 2016

10 Aug 2017, 09:16

False Upgrade Goodies

<p>I upgraded my line with Vodacom on the 3rd July 2017, on the package that I selected I was supposed to get a complimentary Super Rugby T-Shirt, and to date, I have been given a run around. I was told an sms with redeeming code will be sent to me, I have been following up since them and to date, nothing is happening. I was told to contact ********** and now the consultants at that address wants me to contact ********** what sort of nonsesne is this from a big company like VODACOM, their service is really bad </p>

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Replies (2)
Vodacom
Vodacom's reply10 Aug 2017, 09:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 Aug 2017, 15:25
Official

Dear Godfrey,

Feedback has been provided.

Regards,

Cassandra

Best regards,