FALSE SUMMONS ISSUED TO MY COMPANY

GOOD DAY WITHOUT PREJUDICE

1. I had 2 Vodacom accounts – see all correspondence attached with letters of cancellations of all nrs as they have reached termination dates and confirmed by Vodacom 2. My nr *** was on Amitascape **** with the account nr B***** and the date of expiry was 16 April 2022 3. The agreement was to terminate when the nr expire and move the line to a pre-paid. 4. Also a debit order was loaded on the same bank account as PMA Marketing for account B***** so that we can close the Amitascape bank account in 2021 so there was no arrears on this account.

As per attachment in June 2022 I have app**** for a new contract with Alexis Pillay and there was a problem, delay in activating the sim card. I had the phone for two weeks but the line was still on pre-paid. Eventually sorted out.

Today I received a letter from Vodacom collections department for a summon claiming I owe more than R18 891.99 on the account nr. B**** - They claim I did a transfer of ownership and not a cancellation thus the reason for the bill of R18 891.99 - How can you terminate a contract which reached its expiry date in April 2022, move over to pre-paid and then when you take out a complete new contract as per this email below be held liable for a transfer of ownership or cancellation if the contract reached it’s expiry date and also if it was on pre-paid.

I operate several businesses and if this issue is going to effect my credit rating in any way and cause harm to my business I will keep Vodacom liable for loss of income and also possible loss of business opportunities that we are busy buying over.

Get this rectified asap please. I have called and being transferred from 6x different nrs today and not even the business department or the collections department which nr appears on the letter is able to assist.

I demand you resolve this issue immediately before it causes harm to my credit rating and my business entities.

Amanda vd Merwe ***

From: Pillay, Alexis, Vodacom (External) <***> Sent: Monday, 13 June 2022 08:50 To: profmark1 <***>; Lutchmina, Magdalene, Vodacom (External) <***> Cc: VBS Admin <***> Subject: Re: Pathetic Pathetic Service Once Again from VODACOM

Good Morning Amanda

Kindly be advised that we are aware that the line is still not activated. We are truly sorry for the delay.

We have escalated the activation to back office and management and we are awaiting feedback. We are experiencing technical issues with activations at this moment and are working on resolving.

We will revert shortly, once again, we are sorry for the inconvenienced caused.

Alexis Pillay Enterprise Business Unit Specialist Vodacom Business Department Landline: *** Email:*** www.vodacom.co.za

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________________________________________ From: profmark1 <***> Sent: Monday, 13 June 2022 08:41 To: Lutchmina, Magdalene, Vodacom (External) <***> Cc: Pillay, Alexis, Vodacom (External) <***>; VBS Admin <***> Subject: Re: Pathetic Pathetic Service Once Again from VODACOM What the hell is going on?

And don't even reply we don't like the tone of your voice or swearing as YOU ARE THE REASON FOR THIS FRUSTRATION!

Is this how you get customers hooked and let them struggle and hang out to dry with no feedback or assistance?

Incompetency from Vodacom and all related to this issue.

Amanda

Sent from my Galaxy

-------- Original message -------- From: "Lutchmina, Magdalene, Vodacom (External)" <***> Date: 2022/06/10 16:17 (GMT+02:00) To: *** Cc: "Pillay, Alexis, Vodacom (External)" <***>, VBS Admin <***> Subject: Re: Pathetic Pathetic Service Once Again from VODACOM

Good Afternoon ,

I trust you are well.

Kindly note that back office is currently working on resolving the issue in connection with the activation .

I do apologise for the inconvenience caused .

I did emphasise the importance of the activation of the device.

I do apologise for the inconvenience caused .

I will ensure that I do apologise for the inconvenience caused .

Once again, I do apologise for the inconvenience caused

Kind regards,

Magdalene Lutchmina Enterprise Business Unit Specialist Vodacom Business Department Landline: *** Email:*** www.vodacom.co.za

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________________________________________ From: *** <***> Sent: Friday, 10 June 2022 14:12 To: Lutchmina, Magdalene, Vodacom (External) <***> Cc: Pillay, Alexis, Vodacom (External) <***>; VBS Admin <***> Subject: Pathetic Pathetic Service Once Again from VODACOM Good day Since you are not acting in the best interest of your customer. Please arrange for a courier to collect the handset and cancel the contract application. I will post this on your social media pages and see what management thinks about this type of service Vodacom is rendering to its customers. Regards Amanda From: *** <***> Sent: Wednesday, 08 June 2022 13:08 To: 'Lutchmina, Magdalene, Vodacom (External)' <***> Cc: 'Pillay, Alexis, Vodacom (External)' <***>; 'VBS Admin' <***> Subject: RE: Additional Contract I am planning to take out 2 more contracts but not at this pace. Then I will rather renew my Cell C and MTN contracts. This is really pathetic. Amanda From: Lutchmina, Magdalene, Vodacom (External) <***> Sent: Wednesday, 08 June 2022 10:51 To: *** Cc: Pillay, Alexis, Vodacom (External) <***>; VBS Admin <***> Subject: Re: Additional Contract Good Day , I trust you are well. My apologies regarding the delay in response . The following has been sent through to the department for assistance with activation . I am awaiting feedback once received I will update you further . Once again, I do apologise for the inconvenience caused . Kind regards, Magdalene Lutchmina Enterprise Business Unit Specialist Vodacom Business Department Landline: *** Email:*** www.vodacom.co.za

Best Network for Smartphone The Future is Exciting Ready ? This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners ________________________________________ From: *** <***> Sent: Wednesday, 08 June 2022 08:43 To: Lutchmina, Magdalene, Vodacom (External) <***> Cc: Pillay, Alexis, Vodacom (External) <***>; VBS Admin <***> Subject: RE: Additional Contract Good day Its been weeks after my application, device was delivered already but my phone is still on pre paid??? *** This is really becoming pathetic now! Still no line. When are you going to activate my package???

Amanda From: profmark1 <***> Sent: Tuesday, 07 June 2022 19:50 To: Lutchmina, Magdalene, Vodacom (External) <***>; *** Subject: Re: Additional Contract Evening Still no line active. How is billing gonna take place as its the 7th of June already? Will I be biller pro rata? Amanda Sent from my Galaxy -------- Original message -------- From: "Lutchmina, Magdalene, Vodacom (External)" <***> Date: 2022/06/03 14:49 (GMT+02:00) To: *** Subject: Re: Additional Contract Good Day , I trust you are well. Kindly note I requested for the handset to be re issued out to you on Monday . Ram couriers tried to deliver today, and delivery failed . Thanking you for your patience Kind regards, Magdalene Lutchmina Enterprise Business Unit Specialist Vodacom Business Department Landline: *** Email:*** www.vodacom.co.za

Best Network for Smartphone The Future is Exciting Ready ? This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners ________________________________________ From: *** <***> Sent: Friday, 03 June 2022 11:43 To: Lutchmina, Magdalene, Vodacom (External) <***> Subject: RE: Additional Contract Good day Please advice when this contract will be effective and delivered. Regards Amanda From: Lutchmina, Magdalene, Vodacom (External) <***> Sent: Tuesday, 31 May 2022 15:51 To: *** Subject: Re: Additional Contract Thank you have a blessed day ahead . Kind regards, Magdalene Lutchmina Enterprise Business Unit Specialist Vodacom Business Department Landline: *** Email:*** www.vodacom.co.za

Best Network for Smartphone The Future is Exciting Ready ? This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners ________________________________________ From: *** <***> Sent: Tuesday, 31 May 2022 13:28 To: Lutchmina, Magdalene, Vodacom (External) <***> Subject: RE: Additional Contract BLESSINGS AND STAY SAFE. AX From: Lutchmina, Magdalene, Vodacom (External) <***> Sent: Tuesday, 31 May 2022 14:02 To: *** Subject: Re: Additional Contract Good Day , I trust you are well. Application is an approved and processed as requested . Kind regards, Magdalene Lutchmina Enterprise Business Unit Specialist Vodacom Business Department Landline: *** Email:*** www.vodacom.co.za

Best Network for Smartphone The Future is Exciting Ready ? This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners ________________________________________ From: *** <***> Sent: Tuesday, 31 May 2022 10:16 To: Lutchmina, Magdalene, Vodacom (External) <***> Subject: RE: Additional Contract Dear Magdalene Received thank you. CK2 Papers Letterhead Director Id Company Letterhead All attached. Please ensure my nr stays the same and also that I have caller Identity activated.

Blessings Amanda vd Merwe From: Lutchmina, Magdalene, Vodacom (External) <***> Sent: Tuesday, 31 May 2022 12:03 To: *** Subject: Additional Contract Good Day , I trust you are well. As per telecom please view the deal below as discussed . Kindly note I require a company letterhead requesting the additional contract with a copy of the director . Please view the deal below as discussed that needs to be filtered on the letterhead and sent back . V32DA06312 RD9 HISENSE H50 ZOOM BLACK PEARL + 20GB DATA X 1 - (C) + VIDEO TICKET - 3 MONTHS - 5GB + Theft Cover @ R1399 Reduced Sub PM on RED VIP 15GB Unlimited Kind regards, Magdalene Lutchmina Enterprise Business Unit Specialist Vodacom Business Department Landline: *** Email:*** www.vodacom.co.za

Best Network for Smartphone The Future is Exciting Ready ? This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners