1 reviews | Active since Aug 2012
False summary of balance
<p>I took a contract with vodacom and was tyold that i will recieve 10 gigs of data once off. I then requested a summary of my balances which stated that i have 10gigs of data which is valid until 15/09/2020. the next month i try to use the internet and i see its no longer connecting to the internet and when I requested a new summary it says i have no data.</p> <p>I called the call centre and was told that this was a promotional data (I was not told this when i took out the contract)however I have proof from vodacom that the data is valid till 15/09/2020. I still have not been contacted back about what vodacom is going to do about this. I believe this is false advertising. How can a company tell you that you have this amount of data till 2020 and then take it away the next month. Obviously the client will not use all of it knowing the time they have to use it. Vodacom is ******** clients! I will take this further.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
