NB
Nokubonga B
1 reviews | Active since Mar 2018
28 Jun 2021, 09:11
False subscription fee
This morning i received an email from Vodacom saying i owed over 500 for a subscription service. I have never subscribed to anything. They are threatening to hand over my account to debt collectors. I have been trying to get in contact with but im stuck talking with tobi who not all helpful. I have been a customer for over 10 years and today i have decided to port my number to another network because i honestly cannot deal with such.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Jun 2021, 12:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Jun 2021, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Jun 2021, 14:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the account has been updated, as requested. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Jun 2021, 14:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the account has been updated, as requested. Regards Consumer Website Team
Best regards,
NB
Nokubonga B's updateReviewer Update
29 Jun 2021, 14:21Has the problem being rectified? Can I please have an answer clarifying what the verdict is in your side?
NB
Nokubonga B's update29 Jun 2021, 14:21
Reviewer Update
Has the problem being rectified? Can I please have an answer clarifying what the verdict is in your side?