lC
leonard C
1 reviews | Active since May 2012
01 Sept 2017, 15:10
False SMS's
Luckily, I had my data off on my phone when I bought 1 GB of data via FNB. Got a SMS saying I have 1 GB data available on my account from Vodacom. I dial *111# to check its really there and then get a SMS saying I have no data in my account yet on my screen I can see there is 1 GB. Vodacom is so quick to get people to falsely believe the information they are receiving and so increase the costs for their customers by believing what they are told and again buy the same thing they already bought.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Sept 2017, 15:32Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Sept 2017, 15:32
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Sept 2017, 07:42Dear Leonard
Please be advised feedback has been provided.
Regards,
RJ
Best regards,
Vodacom's reply06 Sept 2017, 07:42
Official
Dear Leonard
Please be advised feedback has been provided.
Regards,
RJ
Best regards,
lC
leonard C's updateReviewer Update
06 Sept 2017, 08:18Vodacom came back to me and now use the excuse that there is a delay of 8 hours in their SMS system and that's what happened. If that's the case then there SMS system sucks or they must remove the 8 hour delay.
lC
leonard C's update06 Sept 2017, 08:18
Reviewer Update
Vodacom came back to me and now use the excuse that there is a delay of 8 hours in their SMS system and that's what happened. If that's the case then there SMS system sucks or they must remove the 8 hour delay.
lC
leonard C's updateReviewer Update
04 Oct 2017, 09:25Last month I created a review for the same reason.
Once again on 1 October (a Sunday) I get a SMS stating that my data is 0, as it was my expectation and had no need for data, did nothing.
On Monday the 2 October I bye 1 gig data and believe it or not once again I get an SMS that states my data is finished. As per my experience with Vodacom I go and check and my data is still 1 gig.
Last month Vodacom’s excuse was delayed SMS from there side, I wonder what’s this month’s excuse is going to be.
lC
leonard C's update04 Oct 2017, 09:25
Reviewer Update
Last month I created a review for the same reason.
Once again on 1 October (a Sunday) I get a SMS stating that my data is 0, as it was my expectation and had no need for data, did nothing.
On Monday the 2 October I bye 1 gig data and believe it or not once again I get an SMS that states my data is finished. As per my experience with Vodacom I go and check and my data is still 1 gig.
Last month Vodacom’s excuse was delayed SMS from there side, I wonder what’s this month’s excuse is going to be.