False Samsung S26 Promotion & Refusal to Honour Verbal Contract

Item: Vodacom
Rating: 1
Author: Sanjian M

False Samsung S26 Promotion & Refusal to Honour Verbal Contract I am a loyal Vodacom customer, but my recent online upgrade has been a disaster. During the special promotion period, a sales agent (Date: [31.03.2026]) indicated that my Samsung S26 storage would be doubled from 256GB to 512GB at no extra cost. I completed the upgrade online, but the courier delivered the 256GB model. When I called the after-sales line, I was told to cancel and reapply—which is impossible because the promotion has now ended. Vodacom is effectively penalising me for their own dispatch error and refusing to honour the terms I agreed to. I am not looking for a "reapplication" at a higher price. I am requesting that Vodacom: Locate and listen to the call recording from my upgrade (Reference: [***]). Perform a manual override to supply the 512GB handset at the original promotional rate. Arrange a swap-out immediately without resetting my contract to a non-promotional tier. This is totally unacceptable and extremely poor service. #Vodacom #SamsungS26 #FalseAdvertising #PoorService

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Replies (2)

Vodacom's replyOfficial

07 Apr 2026, 11:17

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply07 Apr 2026, 11:17

Official

Sanjian M's updateReviewer Update

16 Apr 2026, 09:28

I am officially updating this complaint to highlight the continued incompetence and lack of accountability from Vodacom.

Despite my initial post on 07.04.2026, I have received zero formal resolution. I received an automated SMS on 10.04.2026 promising that this matter would be attended to by 13.04.2026. That deadline has come and gone. When I called today (16.04.2026), I was met with the standard, hollow "we are still investigating" script.

Let be me very clear about the current status:

Breach of Contract: A sales agent (Ref: 5-**********1145) confirmed the 512GB double-storage promotion. By delivering the 256GB model, Vodacom has failed to fulfill the contract.
The "Investigation" Excuse: There is nothing left to investigate. You have the call recordings and the reference number.
Unusable Hardware: I have been in possession of a phone for over two weeks that I cannot use or activate, as doing so would complicate the swap-out process you are delaying.
Missed Deadlines: Vodacom is now in breach of the service timeline they set for themselves via SMS.

I am no longer interested in "investigations." I am demanding immediate action. I require a manual override to provide the 512GB handset at the promotional rate I am legally entitled to.

Reference: [5-**********1145] Service Request Date: 31.03.2026

Sanjian M's update16 Apr 2026, 09:28

Reviewer Update

I am officially updating this complaint to highlight the continued incompetence and lack of accountability from Vodacom.

Let be me very clear about the current status:

Breach of Contract: A sales agent (Ref: 5-**********1145) confirmed the 512GB double-storage promotion. By delivering the 256GB model, Vodacom has failed to fulfill the contract.
The "Investigation" Excuse: There is nothing left to investigate. You have the call recordings and the reference number.
Unusable Hardware: I have been in possession of a phone for over two weeks that I cannot use or activate, as doing so would complicate the swap-out process you are delaying.
Missed Deadlines: Vodacom is now in breach of the service timeline they set for themselves via SMS.

I am no longer interested in "investigations." I am demanding immediate action. I require a manual override to provide the 512GB handset at the promotional rate I am legally entitled to.

Reference: [5-**********1145] Service Request Date: 31.03.2026