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nkosana D
1 reviews | Active since Aug 2017
28 Jul 2023, 10:40
FALSE SALES IB
i had a contract with vodacom i paid finish . i called in to cancel my contract i was told that vodacom is offering me a smart phone i will only pay for R180.00 airtime . and they will send me a device and a new simcard . they only send the decive no simcard was sent to me i called the a number of time but no help . vodacom than change debit order date to the 21st i dont know why as i was paying on the 25th and I never missed a payment i have incur bank changes because of their doing . on my old contract i never missed payment . i want the call recording when i was taking this contract and why are they charging device fee on the invoice ? i tried a number of times to contact vodacom with no luck .PLEASE CONTACT ME *** URGENTLY
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Replies (3)
Vodacom's replyOfficial
28 Jul 2023, 12:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Jul 2023, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
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nkosana D's updateReviewer Update
28 Jul 2023, 14:08please call me *** waiting for your call
nD
nkosana D's update28 Jul 2023, 14:08
Reviewer Update
please call me *** waiting for your call
Vodacom's replyOfficial
02 Aug 2023, 09:56 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Aug 2023, 09:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,