DM
D M
1 reviews | Active since Oct 2022
31 Dec 2023, 16:20
False sales
Contract was due for an upgrade but i choose not to upgrade. Consultant offered me a month to month contract which i accepted and the conditions were if i need to upgrade in future i would be able to. Been to istore 3 times a i am unable to upgrade because vodacom refuses to allow it since its a sim only deal. Very disappointing and waste of time and petrol
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
01 Jan 2024, 08:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Jan 2024, 08:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
DM
D M's updateReviewer Update
03 Jan 2024, 15:01Please can you call me back
DM
D M's update03 Jan 2024, 15:01
Reviewer Update
Please can you call me back
DM
D M's updateReviewer Update
03 Jan 2024, 15:06Thats *******
There was no such thing i requested for any reversal
The lady was talking to me and the call cut
Please ask her to call me immediately or alternatively send me the call recording so i can put this on social media and let every hear what lies goes on at Vodacom and how they refuse to rectify their mistakes
There was no such thing i requested for any reversal
The lady was talking to me and the call cut
Please ask her to call me immediately or alternatively send me the call recording so i can put this on social media and let every hear what lies goes on at Vodacom and how they refuse to rectify their mistakes
DM
D M's update03 Jan 2024, 15:06
Reviewer Update
Thats *******
There was no such thing i requested for any reversal
The lady was talking to me and the call cut
Please ask her to call me immediately or alternatively send me the call recording so i can put this on social media and let every hear what lies goes on at Vodacom and how they refuse to rectify their mistakes
There was no such thing i requested for any reversal
The lady was talking to me and the call cut
Please ask her to call me immediately or alternatively send me the call recording so i can put this on social media and let every hear what lies goes on at Vodacom and how they refuse to rectify their mistakes
DM
D M's updateReviewer Update
03 Jan 2024, 15:08Please get a senior manager to call me because this is unacceptable
DM
D M's update03 Jan 2024, 15:08
Reviewer Update
Please get a senior manager to call me because this is unacceptable
DM
D M's updateReviewer Update
03 Jan 2024, 16:35Still awaiting the call
DM
D M's update03 Jan 2024, 16:35
Reviewer Update
Still awaiting the call
DM
D M's updateReviewer Update
04 Jan 2024, 10:29Good day
I am still awaiting the manager to call me to get clarity on the matter
As stated she kept speaking but the call kept dropping
I am still awaiting the manager to call me to get clarity on the matter
As stated she kept speaking but the call kept dropping
DM
D M's update04 Jan 2024, 10:29
Reviewer Update
Good day
I am still awaiting the manager to call me to get clarity on the matter
As stated she kept speaking but the call kept dropping
I am still awaiting the manager to call me to get clarity on the matter
As stated she kept speaking but the call kept dropping