DN
Dudu N
1 reviews | Active since Mar 2024
13 Mar 2024, 12:52
False sales
I am not happy with vodacm. Last year November I took a contract under the impression that it's unlimited data only to find out that it was a false sale. I called the rewards department early January. I was told that they will send RAM to come and collect the router in January and they will credit my account, Till date I am stucked with the product that I don't want, I am paying for it every month. Now it's even worse because the sim card is not working. I want my refund for 2 months and the router to be collected, because I am not willing to pay for April. I am tired and drained because of your *********** employees.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
13 Mar 2024, 14:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Mar 2024, 14:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
