DN
Dudu N

1 reviews | Active since Mar 2024

13 Mar 2024, 12:52

False sales

I am not happy with vodacm. Last year November I took a contract under the impression that it's unlimited data only to find out that it was a false sale. I called the rewards department early January. I was told that they will send RAM to come and collect the router in January and they will credit my account, Till date I am stucked with the product that I don't want, I am paying for it every month. Now it's even worse because the sim card is not working. I want my refund for 2 months and the router to be collected, because I am not willing to pay for April. I am tired and drained because of your *********** employees.

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Replies (1)
Vodacom
Vodacom's reply13 Mar 2024, 14:08
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team