PT
Paula T

1 reviews | Active since Jul 2023

03 Jul 2023, 13:42

FALSE SALE INFORMATION

Rewards Call a 3rd party company for Vodacom, sold me a contract under FALSE information, assuring me that the DATA contract they were selling me would work in a cell phone. I have been calling them and VODACOM as my service provider since the end of March 2023 to cancel this contract, I have spoken to over the 30 people for desperate assistance but both companies have been DISGUSTING with assistance. This matters has been going back and forth between the 2 companies, with constant excuses as to the cancellation of this contract. I have been paying a contract that cannot be used for 4 months and neither parties are taking any responsibility for the cancellation and refunding my money.

0
Replies (5)
Vodacom
Vodacom's reply03 Jul 2023, 14:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
PT
Paula T's update06 Jul 2023, 11:13
Reviewer Update
No Response
PT
Paula T's update17 Jul 2023, 12:37
Reviewer Update
NO RESPONSE
PT
Paula T's update25 Jul 2023, 09:56
Reviewer Update
Hello Tracey
After numerous promises that this account would be sorted within 5 days from the 03.07.2023, we are now at month end again, and matter is still not resolved, 5 months later.
PT
Paula T's update02 Aug 2023, 08:56
Reviewer Update
Tracey
We are now in August and above VODACOM account is still not sorted.