PT
Paula T
1 reviews | Active since Jul 2023
03 Jul 2023, 13:42
FALSE SALE INFORMATION
Rewards Call a 3rd party company for Vodacom, sold me a contract under FALSE information, assuring me that the DATA contract they were selling me would work in a cell phone. I have been calling them and VODACOM as my service provider since the end of March 2023 to cancel this contract, I have spoken to over the 30 people for desperate assistance but both companies have been DISGUSTING with assistance. This matters has been going back and forth between the 2 companies, with constant excuses as to the cancellation of this contract. I have been paying a contract that cannot be used for 4 months and neither parties are taking any responsibility for the cancellation and refunding my money.
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Replies (5)0
Replies (5)Vodacom's replyOfficial
03 Jul 2023, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jul 2023, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PT
Paula T's updateReviewer Update
06 Jul 2023, 11:13No Response
PT
Paula T's update06 Jul 2023, 11:13
Reviewer Update
No Response
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Paula T's updateReviewer Update
17 Jul 2023, 12:37NO RESPONSE
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Paula T's update17 Jul 2023, 12:37
Reviewer Update
NO RESPONSE
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Paula T's updateReviewer Update
25 Jul 2023, 09:56Hello Tracey
After numerous promises that this account would be sorted within 5 days from the 03.07.2023, we are now at month end again, and matter is still not resolved, 5 months later.
After numerous promises that this account would be sorted within 5 days from the 03.07.2023, we are now at month end again, and matter is still not resolved, 5 months later.
PT
Paula T's update25 Jul 2023, 09:56
Reviewer Update
Hello Tracey
After numerous promises that this account would be sorted within 5 days from the 03.07.2023, we are now at month end again, and matter is still not resolved, 5 months later.
After numerous promises that this account would be sorted within 5 days from the 03.07.2023, we are now at month end again, and matter is still not resolved, 5 months later.
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Paula T's updateReviewer Update
02 Aug 2023, 08:56Tracey
We are now in August and above VODACOM account is still not sorted.
We are now in August and above VODACOM account is still not sorted.
PT
Paula T's update02 Aug 2023, 08:56
Reviewer Update
Tracey
We are now in August and above VODACOM account is still not sorted.
We are now in August and above VODACOM account is still not sorted.
