SP
Simone P

1 reviews | Active since Sept 2015

13 Mar 2017, 14:22

False Sale

<p>Good afternoon<br />I was recently contacted by Vodacom to offer me a WiFi Router with 10Gig data(5G data for the day and 5G data at night)for the price of R200 and a 24 month contract. I decided to take the deal. I received my router on the 29th February. I phoned today to activate the sim card. In this conversation I mentioned to the lady on the line that the information in the pack with the router is just a general printed booklet and not specific terms and conditions about this deal. She checked and told me that I am only getting 5G and not 10G. The lady on the phone told me more than once that I was getting 10Gig. I would never have taken this deal if it was for 5Gig. I am so upset and dissapointed by this. I feel that I have been **** to and consider this false advertising. I would like someone to follow up on this. Find that recording of our conversation and let me know how this happened. I have cancelled the contract for the router, but as one of your paying clients I would like some answers. I have also kept Hellopeter as a last option, but I have sent two emails to Customer Care and no one has gotten back to me. Terrible service.</p> <p><br /> <br /> </p>

0
Replies (3)
Vodacom
Vodacom's reply13 Mar 2017, 14:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Mar 2017, 08:51
Official

As per telephonic discussion,feedback provided.

Regards

FM

SP
Simone P's update16 Mar 2017, 09:02
Reviewer Update

Thank you for getting into contact with me and explaining the situation. All of this could have been avoided if staff had been properly trained. I do appreciate that you tried to remedy the situation.

Kind regards

Simone Posthumus