1 reviews | Active since Sept 2015
False Sale
<p>Good afternoon<br />I was recently contacted by Vodacom to offer me a WiFi Router with 10Gig data(5G data for the day and 5G data at night)for the price of R200 and a 24 month contract. I decided to take the deal. I received my router on the 29th February. I phoned today to activate the sim card. In this conversation I mentioned to the lady on the line that the information in the pack with the router is just a general printed booklet and not specific terms and conditions about this deal. She checked and told me that I am only getting 5G and not 10G. The lady on the phone told me more than once that I was getting 10Gig. I would never have taken this deal if it was for 5Gig. I am so upset and dissapointed by this. I feel that I have been **** to and consider this false advertising. I would like someone to follow up on this. Find that recording of our conversation and let me know how this happened. I have cancelled the contract for the router, but as one of your paying clients I would like some answers. I have also kept Hellopeter as a last option, but I have sent two emails to Customer Care and no one has gotten back to me. Terrible service.</p> <p><br /> <br /> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,feedback provided.
Regards
FM
As per telephonic discussion,feedback provided.
Regards
FM
Thank you for getting into contact with me and explaining the situation. All of this could have been avoided if staff had been properly trained. I do appreciate that you tried to remedy the situation.
Kind regards
Simone Posthumus
Thank you for getting into contact with me and explaining the situation. All of this could have been avoided if staff had been properly trained. I do appreciate that you tried to remedy the situation.
Kind regards
Simone Posthumus
